Bank will further alienate customers

Siam Commercial Bank recently announced that it would, starting this year, collect Bt200 (previously nil) from all current/savings accounts that are linked to credit cards as ATMs. While I can appreciate the fact that SCB has to bear certain operating costs associated with ATM use, the bank does not have to issue any physical ATM cards (presumably the most expensive investment) to this group of customers. In addition, no other bank in Thailand has ever charged this fee.

Although I cannot speak for other SCB customers, I for one am seriously considering cancelling my savings account at SCB. But for sure I will stop carrying my SCB Family Plus credit card because I do not want to carry an extra card in my wallet. It makes more sense to switch to, say, KBank or any other bank that still allows me to carry a two-in-one ATM-credit card for free.

Perhaps SCB should reconsider this counterproductive policy by taking its customer's input into account before the level of customer dissatisfaction outweighs its Bt200 gain.

Sopida S

Songkla