Sansiri has increased the capability of its “Home Care Service” feature so that customers can report and check repair status online 24 hours a day on one single application that supports all platforms.
Sansiri developed the app together with Plus Property Company in 2013. Since than, management and repair operations have been standardised and made more efficient for increased convenience, speed and accuracy, all the way to back-office coordination and updates between internal departments and the contractors, Sansiri says.
“The number of customers using the Home Care Service application increased to 15,000 units in 154 projects in only three years, which we consider very successful, with a 50-per-cent active-user rate,” said Uthai Uthaisangsuk, Sansiri senior executive vice president fo business development and project development (high-rise).
Sansiri claims to be the first real-estate developer in Thailand to have developed and advanced this type of home-care system in-house.
Another feature is a database that allows the evaluation of customers’ behavioural needs and follow-ups on repair history over and above the repair reports through the regular call-centre system. This has shortened the coordination time and reduced the chance of miscommunication problems and increased notification efficiency, the company says. Follow-up is quicker and more convenient through the categorisation of repair jobs.