Tata Motors (Thailand) Co Ltd has launched a mobile service to provide customers with remote basic services and maintenance, as well as emergency roadside assistance.
The Indian auto-maker has further enhanced a Tata Xenon, mounted the Cab-Chassis version with multiple storage lockers, all necessary tools and equipment to carry out comprehensive service.
Tata’s mobile servicing offers customers and commercial vehicle fleets the flexibility of on-site servicing, maintenance and warranty repairs on their premises.
Tata’s mobile service programme will initially support the Tata Motors Experience Centre in challenging environments and remote locations. Following the pilot period, Tata will substantially increase the numbers of mobile service units through all distributors as a service standard for customers and commercial fleets all over the country, said Sanjay Mishra, chief executive officer for Tata Motors (Thailand) Co Ltd.
“We’re committed to providing customers with an unmatched ownership experience and build trust through superior after sales service,” he said. “Developing Tata Mobile Service and strengthening after sales service is an important strategy for us as it will further drive a comprehensive customer experience towards our products. Tata mobile servicing has been conceived to minimise disruption to customers and fleet operators by reducing vehicle down time, thanks to on-site maintenance work.”