Malaysia Airlines to refund cancellations after MH17
July 20, 2014 00:00
KUALA LUMPUR - Malaysia Airlines said it would offer full refunds to customers who want to cancel their tickets in the wake of the MH17 disaster, just months after the carrier suffered another blow when flight MH370 disappeared.
Passengers can change or cancel their tickets without financial penalty until Thursday for travel throughout the rest of the year, the struggling national airline said.
"In light of the MH17 incident, Malaysia Airlines will be waiving any change fees for passengers who wish to make changes to their itinerary to any MH destinations," it said in a statement.
"Passengers who wish to postpone or cancel their travel plans can obtain a refund, including for non-refundable tickets."
A spokeswoman Sunday confirmed Malaysia Airlines would refund cancelled tickets in full, with the costs borne by the carrier.
She said she could not reveal how many customers had already taken up the offer.
Flight MH17 from Amsterdam to Kuala Lumpur is believed to have been shot out of the sky by a surface-to-air missile, crashing in strife-torn eastern Ukraine Thursday with 298 people from a dozen countries on board.