New lounge at Schiphol for Star Alliance

World March 11, 2019 16:50

By The Nation

13,537 Viewed

Star Alliance customers travelling from the Dutch capital can look forward to a new premium lounge experience at Amsterdam Airport Schiphol.



The new Star Alliance Lounge is now welcoming eligible First and Business Class passengers and Star Alliance Gold Card holders as well as eligible paid lounge members of the Air Canada Maple Leaf Worldwide Club and United Club programmes.

Located airside in the Departures 2, Schengen Area on the Panorama terrace level, easy access is provided to the departure gates for Alliance member carrier flights to European destinations in the Schengen Zone.

Working with D-Dock, an Amsterdam-based architectural design firm, has allowed Star Alliance to infuse the local essence of Amsterdam into the new lounge. The elegant and contemporary design is inspired by the ever-changing Dutch skies and landscapes and features furniture creations and decoration pieces of original Dutch design.

Free Wi-Fi is available throughout the lounge, and a mix of standard and USB power outlets ensure that customers can recharge their electronic devices.

Facilities include a luggage storage area, individual work booths, communal work table, dining area, bar area, relaxation area and a wine bar. Amenities feature a serviced bar during afternoon hours, beer on tap, a complimentary buffet with hot and cold meal options, flight information, business services such as printing and scanning, complimentary reading material and personal care amenities upon request.

The lounge can accommodate up to 150 guests and will be open daily from 5.30am to 9.30pm, depending on the Star Alliance (Schengen) flight schedule.

“The new Amsterdam Lounge expands the network of Star Alliance branded lounges to eight and offers customers flying from ‘De Dam’ a state-of-the-art lounge experience,” says Christian Draeger, vice president customer experience. 

At Schiphol, Star Alliance has partnered with Aspire Netherlands (A Swissport company) who also developed and operates the adjacent common use Aspire Lounge, and Royal Schiphol Group, in creating the first dedicated alliance lounge at the airport.

 “Customers will be able to enjoy ASPIRE’s proclaimed hospitality and services. We believe that the combination of its intelligent design, comprehensive offering and local feel, the new StarAlliance Lounge will elevate customer experience to a whole new level,” says Menno Biersma, CEO of Swissport.

 The lounge primarily serves eligible customers departing on flights operated by Adria Airways, Aegean Airlines, Austrian Airlines, LOT Polish Airlines, Lufthansa, SAS, Swiss, and TAP Air Portugal. Customers departing on other Star Alliance member carrier flights are also welcome but must take note that the lounge is located in the Schengen departures area before passport control. In total, 16 Star Alliance member carriers serve Amsterdam, providing non-stop service to 23 destinations in 18 countries.

 Star Alliance offers passengers travelling in First or Business Class on any of its 28 member carriers or those holding Star Alliance Gold status or Paid Lounge Membership from Air Canada Maple Leafe Worldwide or United Club access to more than 1,000 lounges across the entire global network. In addition to member airlines’ own lounges and those operated by third parties, Star Alliance now offers eight Star Alliance branded lounges around the world located at Amsterdam Schiphol (AMS), Buenos Aires Ezeiza (EZE), Los Angeles (LAX), Paris Charles de Gaulle (CDG), Nagoya (NGO), Rio de Janeiro Galeao (GIG), Rome Fiumicino (FCO), and Sao Paulo Guarulhos (GRU).

 Moreover, the existing Star Alliance branded lounge in Paris Charles-de-Gaulle Airport will be refurbished in the coming months. The renovation will deliver a fresh and relaxing atmosphere and further enhance the travel experience of customers travelling from the French capital.