Thai Smile sets out to provide greater convenience to passengers with disabilities and special needs with the installation of wheelchairs in cabins on all 20 of its airliners.
The safety instructions are now also in Braille in order to facilitate the visually impaired and the crews have been trained to sign safety regulations to the hearing impaired.
“This comprehensive service is designed for the disabled who cannot walk. We have long provided a wheelchair within the airport until boarding and a High Lift service to take passengers with wheelchairs, Now we also have wheelchairs in the cabin to facilitate the movement of passengers within all aircraft,” says Nednapang Teeravas, chief customer service officer.
“A manual on air safety regulations is also provided in both Thai and English versions for the visually impaired. It also offers sign language through a service-minded crew to convey the safety regulations for the hearing impaired. This is to allow both groups to understand and learn self-safety practices. It also creates a feeling of care for the passengers who needs special treatment.”
Other special services for passengers include pre-ordering of special meals (vegetarian, for children) to be served on board. Notification should however be made a minimum of 48 hours prior to taking off.
The airline is also teaming up with Kasetsart University’s Institute for Food Research and Product Development (IFRPD) to help farmers under the project “Bring Smiles to Thai Farmers” by buying surplus agricultural products for beverages and snacks. The service will come into effect around the middle of this year.