Service with a bigger Smile

Thailand July 19, 2017 10:11

By The Nation

4,089 Viewed

Thai Smile Airways is setting out to improve convenience to passengers by changing its reservation and ticketing system to the Amadeus Altea Suite, which it says will increase the efficiency of booking, making it more accurate and faster.



The system, which will take effect on August 1, will also support connectivity with other airlines.

“Thai Smile has selected Amadeus Altea for use in four key areas, namely reservations, ticketing, inventory and check-in (departure control). The system is designed for speed and automation, so we are ensuring our passengers will receive more convenience and service improvements, for example when it comes to re-accommodation in the event of a disruption,” said Wiwat Piyawiroj, the airline’s acting chief executive. 

“Amadeus Altea is also a modern Passenger Service System (PSS) based on world-class technology and used by leading airlines. The system is designed to allow Thai Smile to share information more efficiently with other partner airlines, delivering more seamless services.” 

Amadeus Altea’s IT platform will also help to maximise bookings, boost sales revenue and deliver cost efficiency to Thai Smile. The airline will be able to the quality of services and employee’s performance and provide effective corrective measures.