From now on, travellers staying at InterContinental Beijing Sanlitun and InterContinental Guangzhou Exhibition Centre can chill in Smart Rooms powered by artificial intelligence.
This is collaboration between InterContinental(IHR) Hotels & Resorts and Baido to enhance and redefine the customer hotel experience in China’s hospitality industry. Some of 100 AI powered Club InterContinental suites will roll out in China and other key destinations across the country within the year.
“IHG has always been at the forefront of innovation. We are thrilled to be pioneering in the hospitality industry, and exploring the various possibilities of future experience with our guests. Millennials are particularly sensitive to technology, often seeking new things to try. The AI Smart Room will undoubtedly be extremely attractive for them, paving the way for a new level of modernisation and consumer satisfaction,” said Lin Wang, vice president of marketing, IHG Greater China.
“We will continue to make use of cutting-edge technology in hotel service and facilities in the future, and we hope this will further strengthen customer awareness and appreciation of smart technology. Meanwhile, we will provide more efficient operation and management services to our hotel owners.”
Customised for InterContinental Hotels & Resorts, the AI solution is developed by Baidu’s DuerOS Platform to integrate AI technology with hotel operations. Supported by hardware upgrade and cloud service, the newly launched AI Smart Room will be equipped with voice control technology to deliver a more natural human-computer interactive experience.
For instance, guests will be able to freely switch settings between work and leisure modes, and enjoy a more convenient and seamless room service experience. This solution will also further fine-tune the current backstage management system, including customising information and resetting devices, making hotel management a simpler task.
“With its well-rounded service functions, DuerOS continues to empower partners of various industries, and contributes to ecological data sharing. It is an honour to work with InterContinental Hotels & Resorts and to jointly launch our solution for intelligent hospitality. This presents an exciting and dynamic change to future user experience,” said Jing Kun, general manager of Smart Living Group, Baidu.