IKEA is improving its after-sales service by extending its exchange and return period from 100 days to 365 days from the date of purchase.
As a retail leader that recognises the needs and concerns of customers, and in wanting to deliver the highest levels of customer satisfaction, IKEA is ensuring that home lovers can shop with increased confidence.
“In today’s digital age with well-informed customers, we have to proactively reassess our current policies in order to deliver a positive experience. At the end of the day, we want to provide our customers the best end-to-end journey at IKEA and our new return policy is a step in that direction,” says Mike King, Deputy Managing Director, IKEA Southeast Asia.
IKEA understands that people have different preferences, decorating styles, and personal needs at home. The company therefore adopted a new policy in the event customers have a change of heart to provide peace of mind for up to one year from the day products are purchased.
A receipt and the original packaging are required for all returns and exchanges.
The return policy does not apply to cut fabrics, altered curtains, plants, kitchen appliances, goods ordered to specification, for example custom-made worktops/products damaged after leaving the store, damaged items resulting from misuse, abuse, normal wear and tear and incorrect assembly, food products, As-Is products and products altered or modified to be used in other ways other than its originally intended purpose, (“hacked” items).
Further information is available at IKEA.co.th or by visiting IKEA Bangna at Mega Bangna, IKEA Bang Yai at Central Plaza Westgate, and the IKEA Pick-up and order point in Phuket.