The chief of Satun Immigration Office has been transferred to an inactive post after a Facebook video clip complained of long queues at a checkpoint in the southern province.
Immigration Bureau acting commissioner Pol Maj Gen Surachate Hakpal issued the order on Friday to transfer Satun immigration chief Pol Col Phuwasit Mekhi and four immediate subordinates.
Phuwasit said on Saturday he accepted the order without argument.
He said the clip that complained of a five-hour wait at the Wang Prachan border checkpoint in Khuan Done district was taken on September 8.
Phuwasit said on that day 2,224 tourists from Malaysia crossed the border when normally 300 to 700 tourists pass through the checkpoint each day.
Phuwasit said the officials tried their best to clear the queue but they were understaffed.
He said he was not angry at the person who posted the clip and he would explain the situation to Surachate.