AOT to order stricter ground-handling after complaint 

Breaking News March 11, 2017 18:58


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SUVARNABHUMI Airport has always given top priority to the safety of customers’ property and strictly monitored the luggage-sorting area and the baggage handling conveyor system in order to |prevent thefts, it was confirmed on Friday. 

Airport director Siroj Duangrat said at a press conference organised by Airports of Thailand (AOT) that more measures would be implemented follow a female passenger’s allegation that the lock of her luggage was cut open and the contents inside ransacked late last month. 

The woman also claimed that her initial complaint was ignored by airline staff, so she had filed a police complaint at the Suvarnabhumi precinct. Her allegations circulated widely on Thai social media and drew public criticism.

Siroj said the CCTV footage from the baggage handling conveyor system did not find anything usual and no one had touched the luggage in question. 

As an airport service provider could not brush off responsibility, he said measures would be implemented to prevent such issues in future. 

The airport held a meeting with two companies that won concessions to provide ground-handling services – Thai Airways International’s Ground Equipment Services and Worldwide Flight Services Bangkok Air Ground Handling Co Ltd – and told them to strictly supervise officials to ensure work was done in keeping with AOT standards, Siroj said. 

If a concessionaire could not offer services that met AOT’s standards and caused serious damage to its reputation, the AOT would cancel the concession contract, he said. In addition, the airport is considering establishing a subsidiary company to more effectively manage baggage handling and protection of passengers’ belongings, he added.

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