ARTIFICIAL intelligence (AI), augmented reality (AR) and machine learning (ML) software will be used to unlock the massive amount of data to deliver new experiences for customers, workers and other stakeholders in a multi-cloud environment in coming years.
That’s the keynote message from Chuck Robbins, CEO of Cisco Systems, at last week’s Cisco Live 2018 conference in the US.
AI, AR and ML features are among the key technology components of the new generation of businesses and industries being promoted under the Thailand 4.0 initiative, especially for the Eastern Economic Corridor (EEC) mega-investment programme.
According to Robbins, Cisco is now a reinvented computer network company, which focuses on intent-based networks to hyper-connect the world, so it sees mobility, cloud computing and storage as well as Internet of Things (IoT) as key drivers of the global digital transformation journey.
By 2020, mobile devices are forecast to account for 66 per cent of the world’s total Internet traffic, while cloud computing facilities will handle up to 93 per cent of all traffic as soon as next year.
Regarding IoT devices, the total number is forecast to top 26 billion worldwide in 2020. These indicators underline the fast pace of digital transformation of economies and societies around the world, thus affecting all businesses’ competitiveness and survival.
In the industrial and manufacturing sectors, an estimated 2.1 billion machines will soon be connected to achieve a higher level of efficiency and productivity as machines will be fed with real-time data and processed by analytics via cloud computing facilities.
Not only machines and factories will be Internet-based, cities, workplaces, hospitals and schools, among others, will also be connected to deliver new services and experiences to users.
According to Robbins, Cisco, which now has more of a software orientation, has built a new portfolio of corporate acquisitions in the past years to innovate for these new experiences.
However, the company intends to capitalise on its previous strength in the network business, so its network products are now more intelligent and better protected due to the adoption of AI and machine learning software to boost security and add new features.
Its so-called programmable network, for example, can detect dubious traffic behaviour and take actions to block potential cyber-security threats. But the next big thing lies in the limitless applications of AI, AR and ML software in the multi-cloud environment to take advantage of the Big Data now available.
Regarding the fifth-generation (5G) mobile cellular service, which is expected to be launched soon, Robbins suggested that there will be a massive increase in edge-computing devices once 5G is available, so a major network upgrade is required to cope with the additional traffic.
As part of its new business strategy, Cisco has also boosted its global developers’ community, called DevNet, with a focus on helping people to write apps based on business intent in order to turn the network into a programmable platform for innovation.
DevNet now has about 500,000 developers in 34 countries. For cloud services, the firm has partnered with Google multi-clouds as lots of data across all domains are needed in real time to facilitate the work of AI, machine learning and other programmes for predictive analytics, robots and other new experiences.
In terms of security, the new network can detect malware with analytics, |so detection is down to just a few hours compared with an average of 100 days previously.