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SiPH eyes hub role for complex diseases

Siriraj Piyamaharajkarun Hospital has set a strategy to become the hub of complex disease treatment under the philosophy of "giver and receiver", focusing on social responsibility.

SiPH, which is celebrating two years of success, also plans to continue improving its services towards medical excellence while encouraging its staff to offer high-quality service and practice to international standards.

The hospital donates to the Medical School at Mahidol University to help underprivileged patients and to improve Thailand's medical excellence to be the top of Southeast Asia.

This year, it is expected to welcome 300,000 OPD patients and 9,200 IPD patients.

Hospital director Pradit Panchavinnin said yesterday that the direction and goal for 2014 is to continue working towards the hospital's long-term vision to become one of the most admired hospitals in Thailand by 2016.

That means the hospital must have international standard services, operate with integrity and warmth and treat patients like family, using a patient-centric and sustainable approach, he said.

"This year, we will focus on improving our services and staff. They have to be knowledgeable in their field, following the guidelines of JCI (Joint Commission International), which highlight patient safety.

"The diagnosis of patients must be accurate while the suggestions and explanations about symptoms, treatment options and medicine management must be simple, clear and concise.

"Care must be continuous, and patients, as well as their families, must be informed of their rights. We also need to improve our service mind, focusing on practicality and emotionality.

"Our patients are at the core of our services," said Pradit, a clinical professor.

"As for the expansion of our services, we will soon introduce a gastrointestinal and liver centre, skin centre and eye centre. We will also increase our 190 patients' beds by the end of fiscal 2014." The expansion will result in an increase of the medical team, including nurses, pharmacists, support officers and operations officers.

"At present, our team has 850 members, but we aim to have 1,400 members to offer full-scale and effective services," he said.

The hospital will continue to improve its standards following JCI guidelines. SiPH received certification by the JCI on December 21, and has to maintain its quality in order to pass the continuous evaluation process.

SiPH is also preparing to quality for Clinical Care Programme Certification to take its medical services to another level.

"In 2013, we pushed our services towards international standards and received the JCI certification. The achievement helped drive our organisation towards high quality and improved our patient-centric services. Our services are for the patients' safety."

All that was achieved in a year and a half. In the past year, the hospital increased the number of rooms for in-patients, ICU patients and CCU patients to 120 beds in total to cater to the rising number of admissions.


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