Thailand Post Co is examining its delivery process after a customer complained that she received a lump of stone in an Express Mail Service (EMS) parcel instead of the iPhone 4s sent to her by her sister.
According to the state agency’s executive vice president for marketing, Suchada Buddharuksa, the investigation, which is in cooperation with government officials and police, is expected to be completed within a week.
Thailand Post received the complaint from Piyanush Senamitr on Saturday. She said her elder sister sent an EMS parcel containing the iPhone to her from an authorised postal agency at Rangsit University on July 3. The EMS package arrived at her address in Nakhon Si Thammarat two days later. However, what she found inside the parcel turned out to be a stone, not the iPhone 4s. This prompted her to notify the police.
Suchada said Thailand Post had a quality-control unit that weighs the items at the starting and delivery points. If items go astray, customers would be compensated, ac-cording to international standards.
Those using EMS, in principle, are compensated in an amount not exceeding Bt2,000, while the Bt42 delivery fee is also returned to them, if it is proved that the damage or other irregularity was caused by the delivery process.
Thailand Post delivers more than 2 billion items per year, of which more than 91 million are EMS, 97 million registered mail, and more than 10 million parcel post.