DHL Express, the world's leading international express provider, is celebrating 40 years in Thailand and says it continues to see opportunities in the country and its rising prominence in the region, especially as the Asean Economic Community takes shape
The company plans to invest 4.5 million euros (Bt180 million) this year to expand its distribution and service-point footprint across the country.
This reflects DHL’s promise to continue providing quality service and convenience to customers, Chananyarak Phetcharat, managing director of DHL Express Thailand and Indochina, said yesterday.
The company looks forward to assisting its customers as they make the essential investments in improving their infrastructure, streamlining their processes and upgrading the skills of their workers to compete better and meet the challenges of the business environment after the implementation of the AEC, Chananyarak said.
The company says it has succeeded with small and medium-sized enterprises by honouring three values – the provider of choice for customers, the employer of choice for staff and the investment of choice for investors. Several initiatives were also implemented to gather feedback from customers to improve the services provided.
After pioneering Thailand’s logistics scene in 1973, DHL Express’ business has grown considerably. A market leader in the local logistics industry, the company has more than 800 international specialists who service more than 20,000 customers in the country. Bangkok is one of DHL’s key hubs in the Asia-Pacific region along with Hong Kong, Singapore and Shanghai.
Yasmin Aladad Khan, senior vice president of DHL Express Southeast Asia, said the company had played an integral role in establishing the international express industry in Southeast Asia. DHL Express in Malaysia and Indonesia will also celebrate their 40th anniversary this year.
He said 2013 "serves as a great reminder of the considerable achievements in the past four decades. The Thai team has and will continue to deliver great services to our customers."
DHL Express has forged strategic partnerships in Thailand and continued to assist local SMEs in penetrating the global market. Viewing the Kingdom as an important logistics hub for the region, DHL has invested more than 19 million euros in the past seven years here.