A Simple 5-Step Solution Thinking Process

Many years ago I developed a simple five-step Solution Thinking Process. That is what I want to share with you in this column.

Step 1. Identify or define the problem. Exactly what is the problem? How bad is it? Why is it a problem? In this step, be as detailed as possible. The better you understand the problem, the easier it becomes to solve it.

Step 2. Identify and eliminate the root cause(s). What situation(s) or person(s) are causing the problem? There may be more than one. Unless you clearly identify what is causing the problem and get rid of all the root causes, the problem will probably return in the future. Usually you will find several small problems linking together to create the "big" problem you are trying to solve.

Step 3. It is said that for every problem there is a solution. If there is more than one root cause, it is probably necessary to apply several solutions. Come up with as many possible solutions as you can. Get creative.

Step 4. From your possible solutions, select the one(s) most likely to work and least likely to create bigger problems.

Step 5. Just do it! Implement your solutions and monitor the results. You may have to make some adjustments as the situation changes . . . and it will.

I have taught this system to hundreds of organisations and thousands of people throughout the world, and people find this approach simple and effective.

Another tip: consider how other people will be affected by and react to your solution. If you involve and include them in the solution, they will be more likely to support it.

By Dr Bill Gould

Human resources director

Wall Street Institute, Thailand

www.wallstreet.in.th