• 
• 

Published on July 19, 2007

She said some public customers failed to pay overdue service fees, and some took a long time to renew their contracts.

Now 60 per cent of customers are in the state sector, but Sukanya hopes that in a  few years 70 per cent will be private companies. She said the company would focus on businesses in the insurance, finance and consumer-finance segments.

One To One - a unit of IT and telecom firm Samart Corp - offers both turnkey and outsourcing services. The turnkey service provides everything from software to system installation.

This year One To One, with 1,500 employees, targets revenue of Bt600 million, of which more than Bt200 million was already achieved in the first half. Revenue last year was Bt500 million, of which 60 per cent came from outsourcing.

Sukanya said the call-centre market here was worth about Bt3 billion per year.

Usanee Mongkolporn, The Nation