The claimants appear to have been the subject of a major deception by a former employee.

The Foundation for Consumers - led by Itthaboon Onwongsa and five former policyholders of AACP - protested yesterday in front of the insurer's offices, demanding that the company take responsibility for Bt47 million in compensation.

The group represents 15 former policyholders of AACP, who were deceived by former AACP sales representative Jidapa Kitisin.

Jidapa was jailed after being found guilty of embezzlement of policyholders' premiums. Among her thousands of customers, 44 have so far filed complaints with AACP.

The company has to date either paid or renewed the insurance policies for 29 customers, as this group has payment receipts. This amounts to Bt33.3 million in total.

The remaining claimants are having difficulties because they have no receipts. Legally, the insurer has the right to deny any responsibility.

Some members of this group sought to abrogate their insurance policy and get their money back. They claimed they had not received any payment from the company, although AACP said it had proof that it had already paid them.

"These people trusted the agent and gave away the last of their money in the hope of receiving protection or a return," said Itthaboon.

Supar suggested the victims follow the legal process and ask the Bank of Thailand to help trace where the money went.

"Legally, the company cannot pay any claim to those without evidence. However, we'll be pleased to be a centre for consultation and lead them in asking for help from the central bank," said Supar.

Piyarat Setthasiriphaiboon

The Nation