He said Bangkok's new international airport was a "100-per-cent improvement" on Don Muang, despite the many hitches since it opened on September 28.

Foo warned, however, that Suvarnabhumi should be aware of its costs spiralling, put up better signs and improve its baggage-handling system.

He said Changi - regarded as the world's best airport - had confidence in its strategy of having three main terminals plus one low-cost terminal, instead of having one mega-terminal like Suvarnabhumi.

"We believe we need to be on a human scale. Passengers won't get lost, so we have three terminals," Foo said.

Foo, who has visited Suvarnabhumi, said the new airport's 444-metre departure hall was "quite a walk", especially for the elderly, and passengers could be confused by the various gates looking almost identical.

Changi aims at not only satisfying customers but also exceeding their needs, said Foo. Since 1988, it has received 250 best-airport awards. "We are able to provide a high level of service," he said of an airport famous for its efficiency and garden-like environment.

Its Terminal 2 upgrade, costing Bt9 billion, was completed several weeks ago. The terminal now provides specialised services such as a limousine send-off directly to the plane and more. "If you pay a lot, you can be driven to the plane," Foo told The Nation.

The terminal feels more cosy. Its choice of a warm teak colour for its pillars and carpets allows for a more comfortable walk, unlike the hard surface at Suvarnabhumi.

Changi's aircraft landing fees remain the second-lowest in Asia and it is essential to keep them comparable to new competitors, Foo said.

An extensive range of airport shops is also a priority. "People want variety, people want choice," he added.

Changi's new Terminal 3, still under construction, will offer a unique building bathed in natural light and embracing nature through a hi-tech system of mobile ceiling blinds.

Pravit Rojanaphruk

The Nation

Singapore

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